Yes! You can absolutely change your Christmas tree size before delivery. We want you to love your tree!
Please contact us as soon as possible with your order information and the new size you would like.
What happens if I switch to a larger tree?
If you upgrade to a larger tree, we’ll send you an invoice for the price difference before delivery.
Your updated order will be confirmed once the balance is paid.
What happens if I switch to a smaller tree?
If you switch to a smaller tree, we’ll update your order and refund the difference in price.
What if my delivery is today or tomorrow?
If your delivery is scheduled for today or the following day, please clearly mark your message as an URGENT DELIVERY UPDATE REQUEST in the chat or email subject line.
We are a small family business and may be slower to respond during the busy Christmas season, so clearly identifying time-sensitive requests helps us spot them quickly.
If your delivery is at least two days away, please allow us time to respond before sending additional messages. If you do not hear back from us with 2 days, please call or text us at 267-225-7931. This is our first season using Fin to help with our customer support and we want to make sure your message doesn't get lost with the AI support.
Will I be charged for a same-day size change?
Possibly. If you request a size change after your tree has already been loaded onto the truck or after a delivery attempt has been made, a $20–$30 delivery fee may apply to cover the additional driver time, labor, and transportation.