The Christmas Tree Stand

Yes. If you accidentally ordered the wrong quantity or placed a duplicate order, please contact us as soon as you notice the mistake.

We’ll remove the extra tree or duplicate item from your order and issue a refund for the amount you overpaid.

We typically process the refund within a few days.

After we issue the refund, the time it takes to appear back on your original payment method may depend on your bank or credit card provider.

If your delivery is scheduled for today or tomorrow, please clearly mark your message as an URGENT ORDER UPDATE REQUEST so we can try to correct the order before your tree is loaded for delivery.

Need to cancel the entire order instead? See our article on <a href="https://intercom.help/the-christmas-tree-stand/en/articles/16752931-what-if-i-need-to-cancel-my-christmas-tree-delivery" rel="nofollow noopener noreferrer" target="_blank">canceling your Christmas tree delivery</a> for our cancellation and refund policy.

Learn what to do if you accidentally ordered too many trees or placed a duplicate Christmas tree order.

I accidentally ordered the wrong quantity or placed a duplicate order. Can I get a refund?

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I accidentally ordered the wrong quantity or placed a duplicate order. Can I get a refund?

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