Yes. We send delivery updates so you know when your Christmas tree is getting close.
You’ll typically receive a delivery reminder the evening before or the morning of your scheduled delivery.
When will I receive tracking information?
Our system should send you a text message with tracking information when the driver leaves the delivery before yours.
This usually gives you the best indication that your driver is on the way.
What if I haven’t received tracking yet?
If you have not received tracking information, your driver is likely still completing earlier deliveries on the route.
Because delivery timing can vary based on traffic, setup time, weather, and the number of stops, we recommend relying on your scheduled delivery window until your tracking message is sent.
What if I received an “on the way” notification and then the delivery was canceled?
Occasionally, a driver may accidentally start the wrong delivery in the routing system.
If that happens, you may receive a text saying your tree is on the way, followed by a notification that the delivery was canceled. This usually means the driver corrected the route and started the correct delivery instead.
Your order is still scheduled for delivery.
We do our best to reach out and let you know if the first tracking message was sent by mistake. Your tree will remain on the driver’s route and should still be delivered later within your scheduled delivery window.
Can I see an exact arrival time?
We do not guarantee an exact arrival time within your delivery window.
Routes are finalized the evening before, and actual timing can shift throughout the day based on traffic and how long each stop takes.